Payment Method

Birchbourne is built around balance, fit, and everyday wearability. Each piece is designed to feel comfortable, look refined, and integrate easily into daily wardrobes, without relying on short-lived trends. The collections draw on menswear and womenswear staples.

Yes! We offer free standard shipping on all orders within the United Kingdom.

Total Estimated Delivery Time: 4–7 business days (this includes 1–2 business days for processing and 3–5 business days for delivery after dispatch)

At this time, we only ship within the United Kingdom. We're focused on delivering a high-quality local experience, if we expand our shipping zones, you'll be the first to know!

You can return items within 30 days of delivery, as long as they're unused, in original condition, and include all original packaging, tags, and accessories. Customers are responsible for return shipping, unless the item arrived damaged, defective, or incorrect. To start a return, just email us at support@birchbourne.com with your order number and reason for return.

Approved refunds are processed within 10 business days to your original payment method. Depending on your bank or card provider, it may take a little longer for the refund to appear in your account. Original shipping costs are non-refundable unless the return is due to our error.

Yes, just let us know when you contact us that you'd prefer an exchange. Exchanges are subject to stock availability. If the item you'd like isn't available, we'll issue a refund instead so you're never left waiting.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro and Shop Pay. All payments are securely processed and encrypted.

Yes. Your privacy and security are our top priorities. Birchbourne uses secure checkout technology and never stores your payment details.

Orders can be cancelled within 2 hours of placing them by emailing support@birchbourne.com. After this window, your order is already in processing and can no longer be changed or cancelled, but you're welcome to return it after delivery under our standard return policy.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

No worries, we're here for you. Just drop us a message at support@birchbourne.com and our team will get back to you within 24 business hours (Monday–Friday, 09:00–18:00 GMT)

Payment Method

At Birchbourne, we aim to keep the checkout process clear, secure, and easy to use.

Accepted Payment Methods

We accept the following payment options for online purchases:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Maestro
Shop Pay

All transactions are processed in British Pounds (GBP).

Payment Security

Your security is important to us. Our website uses SSL encryption and works with trusted payment providers to ensure your payment details are protected. Birchbourne does not store or retain card information.

Charges and Authorisations

Your payment method will be charged immediately after checkout. In some cases, a temporary authorisation may appear before the final amount is confirmed.

Payment Issues

If you experience any issues during payment, please ensure that your billing details are correct and match the information held by your payment provider. If you need further assistance, please contact us at support@birchbourne.com

Fraud Protection

To help prevent unauthorised transactions, all orders are subject to verification checks. If irregular activity is detected, we may contact you for confirmation before processing the order.