Privacy policy

Effective Date: 02-02-2026

Last Updated: 03-03-2026

This Privacy Policy explains how Birchbourne (“we”, “us”, “our”, or the “Site”) collects, uses, shares, and protects personal information when you visit, interact with, or make a purchase through birchbourne.com (the “Website”), or otherwise communicate with us (collectively referred to as the “Services”).

References to “you” and “your” mean any individual whose personal information we process, including customers, website visitors, or other individuals interacting with our Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described, you should discontinue use of the Services.

1. Types of Personal Information We Collect

When you use our Services, we may collect the following categories of personal information:

Device and Technical Information

Examples include:

  • Browser type

  • IP address

  • Device identifiers

  • Time zone settings

  • Cookies and similar technologies

  • Website usage and interaction data

Purpose:
To operate the Website correctly, improve functionality, analyse performance, prevent fraud, and maintain security.

Purchase and Order Information

Examples include:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment details

  • Order history

Purpose:
To process payments, fulfil orders, arrange delivery, provide customer support, and manage returns and refunds.

Customer Support and Communication Information

Examples include:

  • Information provided when contacting us

  • Correspondence via email or other communication channels

Purpose:
To respond to enquiries, resolve issues, and improve the quality of our Services.

2. How We Use Personal Information

We process personal information for purposes including:

  • Managing and completing orders and transactions

  • Communicating with you regarding purchases or enquiries

  • Providing customer service and account support

  • Detecting, preventing, and addressing fraud or security risks

  • Improving website functionality and user experience

  • Sending promotional or marketing communications in accordance with your preferences

3. How Personal Information Is Shared

We may share personal data in the following circumstances:

  • With third-party service providers that assist with payment processing, shipping, analytics, IT infrastructure, and customer support

  • With e-commerce and marketing platforms such as Shopify, in accordance with their privacy policies

  • When you instruct or authorise us to share information, including through third-party integrations

  • With affiliated entities where necessary for internal operational purposes

  • To comply with legal obligations, enforce our rights, or as part of a merger, acquisition, or sale of assets

We do not sell personal data.

4. Data Disclosures Within the Last 12 Months

For operational and business purposes, we have disclosed the following categories of information within the past twelve months:

Categories of Information Shared

  • Identifiers (such as contact and account details)

  • Commercial information (purchase and order history)

  • Internet or network activity (usage and interaction data)

Categories of Recipients

  • Service providers and vendors

  • Marketing and business partners

  • Corporate affiliates

We do not use sensitive personal data to infer characteristics about individuals.

5. User-Generated Content

If you submit reviews, comments, or other content through our Services, such content may become publicly visible. We are not responsible for how third parties use publicly available information.

6. Third-Party Links

Our Website may contain links to external websites or platforms. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing personal information.

7. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 16.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate steps to remove the data.

We do not knowingly sell or share personal data of individuals under 16 years of age.

8. Data Security and Retention

We implement reasonable administrative, technical, and organisational safeguards to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure.

We retain personal data only for as long as necessary to:

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

9. Your Data Protection Rights

Depending on applicable laws, you may have the right to:

  • Request access to personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Request data portability

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Appeal decisions relating to privacy rights requests

You may opt out of marketing communications by using the unsubscribe link included in promotional emails. Transactional messages (such as order confirmations) may still be sent.

To process privacy requests, we may require identity verification. You may also designate an authorised representative to act on your behalf with appropriate documentation.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including the United States.

Where required by law, we rely on appropriate safeguards such as Standard Contractual Clauses or other legally recognised mechanisms for international data transfers.

11. Complaints

If you have concerns about how we handle your personal information, please contact us directly using the details below.

You may also lodge a complaint with your local data protection authority if applicable.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The most current version will always be available on this page.

Company Information

Company Name: Birchbourne
Registered Address: Stichts End 10, Ankeveen Noord-Holland 1244 PN, Netherlands

Market Country: The United Kingdom
Email: support@birchbourne.com
Phone: +31 644540623
Website: birchbourne.com

VAT Number: NL868621869B01

Chamber of Commerce Registration Number: 98736949