Shipping policy

Effective Date: 02-02-2026

Last Updated: 03-03-2026

At Birchbourne, we are committed to providing a clear, transparent, and reliable delivery experience. This Shipping Policy explains how we process, dispatch, and deliver orders within The United Kingdom, in accordance with applicable consumer protection regulations and Google Merchant Center requirements.

1. Shipping Costs

We offer free standard shipping on all orders delivered within The United Kingdom.

  • No additional shipping fees apply

  • No hidden charges at checkout

  • The price displayed at checkout is the final price you pay

2. Delivery Area

We currently ship exclusively within The United Kingdom.

We do not offer international shipping at this time. Orders will only be delivered to the address provided at checkout. Customers are responsible for ensuring that delivery details are accurate and complete.

3. Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday) after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

4. Estimated Delivery Time

After dispatch, estimated delivery times are:

Standard Delivery: 3–5 business days (Monday to Friday)

Please note:

  • Delivery estimates exclude weekends and public holidays

  • Total estimated delivery time (including processing): 4–7 business days

Delivery times are estimates and not guaranteed timeframes.

5. Order Tracking

Once your order has been shipped, you will receive a tracking link via email. This allows you to monitor the status and progress of your delivery at any time.

If you do not receive tracking information within 3 business days of placing your order, please contact us.

6. Delivery Delays

While we aim to meet the stated delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Courier disruptions

  • Severe weather conditions

  • High seasonal demand

  • Public holidays

If significant delays occur, we will make reasonable efforts to inform you.

7. Undeliverable or Returned Parcels

If an order is returned to us due to:

  • Incorrect or incomplete address details

  • Failure to collect the parcel

  • Repeated failed delivery attempts

We will contact you to arrange redelivery. Additional delivery charges may apply if the issue was caused by incorrect information provided at checkout.

8. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Company Name: Birchbourne
Registered Address: Stichts End 10, Ankeveen Noord-Holland 1244 PN, Netherlands.

Market Country: The United Kingdom
Email: support@birchbourne.com
Phone: +31 644540623
Website: birchbourne.com

VAT Number: NL868621869B01

Chamber of Commerce Registration Number: 98736949