Refund policy

Effective Date: 02-02-2026

Last Updated: 03-03-2026

This Refund & Return Policy outlines the conditions for returns, refunds, cancellations, and exchanges for purchases made from Birchbourne, serving customers in The United Kingdom.

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.

1. 30-Day Return Period

Customers may return items within 30 days from the date of delivery.

Returns are accepted if:

  • The item does not meet expectations

  • The fit is not suitable

  • You changed your mind

To be eligible for a return:

  • The item must be unused and in its original condition

  • All original packaging, tags, and accessories must be included

  • Proof of purchase (order number or receipt) must be provided

We reserve the right to refuse returns that do not meet these conditions.

2. How to Start a Return

To request a return, please contact us at:

Email: support@birchbourne.com

Please include:

  • Your order number

  • The reason for the return

Our support team will provide detailed return instructions.

Please do not send items back without prior confirmation from our team.

3. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer.

  • If an item arrives damaged, defective, or incorrect, we will cover reasonable return shipping costs.

We may request photographic evidence in cases of damaged or incorrect items.

4. No Restocking Fees

We do not charge restocking, administrative, or handling fees.

There are no hidden charges deducted from your refund.

5. Refund Processing

Once returned items are received and inspected:

  • Approved refunds are processed within 10 business days

  • Refunds are issued to the original payment method used at checkout

Please note:

  • Banks or payment providers may require additional time to complete the transaction

  • Original shipping costs (if applicable) are non-refundable unless the return is due to our error

You will receive confirmation once your refund has been processed.

6. Order Cancellations

Orders may be cancelled within 2 hours of placing the order by contacting:

support@birchbourne.com

After this period, orders are already in processing and cannot be cancelled.

If cancellation is no longer possible, you may return the item after delivery in accordance with this policy.

7. Exchanges

If you would prefer an exchange instead of a refund, please mention this when contacting us.

  • Exchanges are subject to stock availability

  • If the requested replacement item is unavailable, a refund will be issued instead

8. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if opened or used, unless faulty.

If applicable, this will be clearly indicated at the time of purchase.

9. Contact Information

For any questions regarding returns, refunds, or cancellations, please contact us:

Company Name: Birchbourne
Registered Address: Stichts End 10, Ankeveen Noord-Holland 1244 PN, Netherlands
Market Country: The United Kingdom
Email: support@birchbourne.com
Phone: +31 644540623
Website: birchbourne.com

VAT Number: NL868621869B01

Chamber of Commerce Registration Number: 98736949